Questions
We Hear Often.
Straight answers about pricing, timelines, compliance, monitoring, and what it's like working with us.
I only need infrastructure set up once, but your plans are monthly. Can we still work together?
We explore project-based or outsource-style engagements when you only need one-time setup. Reach out and we'll figure out something that fits. Most teams discover they need steady care: updates, tuning, incidents, and cost work don't stop after go-live.
I'm not sure what my infrastructure should look like. Do you provide architectural support?
Yes — including a free architecture review (minimal stack summary, response within 3 business days). For ongoing work we help you define a pragmatic target architecture and evolve it as traffic, compliance, or AI workloads grow. You don't need a finished blueprint on day one.
What do you need from me to get started?
A clear product vision with constraints, or a detailed technical plan if you already know how things should look. We turn that into a concrete roadmap.
How quickly can you get started?
Most engagements begin within a week. We ship production-ready infrastructure in 2–4 weeks. Incident response times depend on your plan — see our pricing table.
How much does this cost?
We have three starting tiers: Starter at $1,500/mo, Growth at $3,500/mo for seed-stage teams, and Scale at $7,000/mo for complex AI workloads. Enterprise pricing is custom. All tiers include a named engineer, cost optimization, automated deployments, monitoring, unlimited incident resolution, and monthly reports. No long-term contracts. Reach out and we'll match you to the right level.
Why not just hire a full-time DevOps engineer?
A full-time hire costs $120–200k/yr plus benefits, carries 24/7 on-call burden, and creates a single-point-of-failure risk. For some teams that makes sense. For most early-stage teams it does not. With Kernul you get a named specialist focused on infrastructure, backed by our team, with flexible scaling and no long-term commitment. You can leave whenever you want.
What happens when something breaks at 2 AM?
Every plan includes monitoring, alerting, auto-remediation where we can, and unlimited incident handling by your named specialist. Human on-call coverage and guaranteed response times depend on your tier: Starter (60 min, no after-hours on-call), Growth (30 min, business-hours on-call), Scale and Enterprise (10 min, 24/7 on-call). Details are in our pricing comparison.
Will you just say yes to everything, or do you push back?
We push back when a design choice wastes your cloud spend or weakens your system. We tell you when a plan is over-engineered. We'd rather lose a client than waste their runway.
Do I need to rip out my current setup and start from scratch?
We work within what you already have. Your provider, your tools, your existing deployments stay in place. We optimize and evolve your current infrastructure instead of forcing a migration.
Can you help with SOC 2, GDPR, or other compliance?
Security and compliance readiness is one of our core services. We help with vulnerability scanning, firewall configuration, data residency, compliance documentation, and audit prep. Enterprise customers require SOC 2. We help you get it.
Still Have Questions?
Tell us what you're building. We'll reply with practical next steps, not a generic pitch.
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